ODI #11762898
Filed 09/08/2026 · Incident 08/05/2022
POWER TRAIN · ELECTRICAL SYSTEM
The vehicle's transmission shifter mechanism has failed for a second time, preventing the vehicle's computer from communicating with the gear shifter. When shifting the physical gear lever forward into the "Park" position and attempting to shut off the engine, a warning message reading "Action Required: Shift to Park" appears on the driver instrument dashboard display.This exact failure previously occurred in 2022, two years after purchasing the vehicle. It was formally repaired and covered under an extended warranty policy. However, the underlying manufacturer defect has recurred, proving that the extended warranty repair did not permanently resolve the systemic design flaw.The vehicle was contacted, and an authorized service dealer location in Phoenix, Arizona was notified of the recurrence. The dealer advised that because the vehicle is no longer under warranty coverage, the manufacturer will not cover the repair, and it must be paid entirely out-of-pocket. This creates an unfair financial burden as the vehicle is nearing its final loan payoff timeline at the end of the year. The component is still installed in the vehicle and available for inspection upon request. The issue corresponds to GM Technical Service Bulletin 19-NA-206.Safety is actively put at risk because the vehicle's computer does not recognize that it is safely in Park. As a result, the car refuses to shut off its electrical systems completely. This leaves the dashboard, radio, and electronic modules powered on indefinitely, creating a severe battery-drain and stranding hazard. Furthermore, because the vehicle remains partially awake, it poses an electrical safety hazard and prevents the driver from securely locking and leaving the vehicle.