ODI #11775872
Filed 11/05/2026 · Incident 08/03/2026
ENGINE
I own a 2018 Ford truck with 77,000 miles. My truck has just experienced the widely recognized cam phaser failure—a known design defect that can cause a catastrophic engine failure to occur. Because this is a known manufacturing defect that Ford addressed with updated parts, TSB 23-2143 (or TSB 21-2119): These are the official internal Technical Service Bulletins that explicitly instruct Ford technicians on how to diagnose and repair the "cold start ticking/tapping or rattle type noise" on 2017–2020 F-150s with the 3.5L EcoBoost engine. It confirms the root cause is a worn Variable Cam Timing (VCT) unit and outlines the procedure to replace all four phasers. [1, 2] Customer Satisfaction Program 21N03: While the prorated financial assistance under this program expired in January 2023, the document itself remains critical. It serves as corporate documentation where Ford explicitly acknowledges a manufacturing/design flaw in the original cam phasers. Ford refuses to replace or reimburse this repair for any vehicle that is out of warranty. This is a known safety issue acknowledged by Ford and it should be addressed as a safety concern and recalled.
