UNKNOWN OR OTHER
The infotainment and connectivity system in this 2021 Honda Civic EX suffers from critical, persistent hardware and software defects regarding Android Auto. The system continuously and unpredictably disconnects during active operation when wired, and fails to establish or maintain any reliable wireless connection. Due to a personal medical condition (topographical agnosia), I am entirely directionless and completely dependent on real-time turn-by-turn navigation to travel safely. When the infotainment system abruptly cuts out, maps vanish, forcing an immediate, dangerous choice between driving blindly or dangerously diverting visual attention down to a handheld mobile device while navigating traffic. This recurring equipment failure creates a severe, unacceptable safety hazard and driver distraction risk on public roadways. This was undisclosed to me at time of purchase, and actively prohibits me from safely driving the vehicle. Additionally, I am unable to connect wirelessly, which was also undisclosed. This is appears to be a known issue with the model according to internet forms, but was never actively recalled by Honda. The dealership has not been responsive in my request to reprocess a deal on a model that does not have this safety defect.