2020 HONDA CR-V reports

UNKNOWN OR OTHER · SERVICE BRAKES

In March 2026 I took my 2020 Honda CR-V Hybrid to Honda due to warning light: "VSA stability problem, brake system problem. The local Honda dealer couldn't find the problem. Nothing was done. In October, 2026 I returned the vehicle to Honda because the warning lights continued. I took the car back to Honda in October 2026 and they recommended to replace Electric Servo Pedal Simulator Unit at the final cost of $3976.32. I did have the car repaired. I have sent a letter to Honda of America advising of the problem, the cost and asked if this is a common problem..I did request a full or partial reimbursement because this occurrence was independent of anything i did to this vehicle. I was unable to upload more documents!!

POWER TRAIN · SERVICE BRAKES

Good Day On XXX, my 2020 Honda CR-V EX, VIN [XXX], was shifted into Park. With no warning lights or messages, the vehicle rolled forward on its own and struck the rear of another parked vehicle. No damage to the vehicles. This was not the first occurrence. Before this event I noticed the vehicle moving after being placed in Park. Before the collision the vehicle showed zero unrepaired recalls under this VIN. Other owners of 2020 CR-V vehicles have filed reports of the same failure, including a report filed XXX describing a 2020 CR-V roll backward while the transmission was in Park with the electronic parking brake engaged, and a report filed XXX describing a parked 2020 CR-V rolling away and striking trees. A XXX report on a 2019 CR-V describes the vehicle rolling forward while in Park. I am requesting an investigation into whether the parking pawl, shift cable assembly, or transmission range sensor fails to hold the vehicle in Park. The vehicle has not yet been inspected by a dealer. Thank you [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM · VEHICLE SPEED CONTROL · UNKNOWN OR OTHER

I am filing this complaint regarding a recurring and dangerous loss of engine power in my 2020 Honda CR-V, currently at approximately 80,000 miles. For an extended period, my vehicle has repeatedly experienced multiple dashboard warning lights illuminating simultaneously, followed by severe loss of acceleration. During these episodes, the vehicle enters a reduced-power state and can only travel approximately 10 mph. This creates a serious safety hazard, especially on highways and in heavy traffic, where sudden loss of acceleration could cause a collision. I have taken my vehicle to independent mechanics numerous times for these same issues, but the problem has never been permanently resolved. During one evaluation, a mechanic identified engine-related diagnostic information and showed me Honda Technical Service Bulletin 18-025, concerning misfires and air-fuel imbalance. I subsequently brought my vehicle to Atlantic Honda in [XXX], where their technician diagnosed faulty fuel injectors and quoted $1,800 for replacement. Both Atlantic Honda and Honda Corporate denied warranty or goodwill assistance, stating that my vehicle exceeded the 70,000-mile eligibility limit by approximately 10,000 miles. On XXX, my vehicle again experienced severe power loss in [XXX], limiting acceleration to approximately 10 mph. I was unable to safely continue driving and had to leave my vehicle in [XXX], where it now requires towing. This is not an isolated incident but a recurring problem that has persisted despite multiple visits to mechanics. I am concerned that faulty fuel injectors may represent a broader safety defect affecting other 2020 Honda CR-V vehicles. I respectfully request that NHTSA investigate these repeated failures and determine whether additional vehicles should be included in any applicable safety recall or corrective action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FUEL/PROPULSION SYSTEM

1 Week Ago the lights from the dashboard turned on. Next the light of the emission system came on, in which i went to Honda Autonation Hollywood FL and they did an evaluation in the computer. They tested the car and found P0172 Fuel System Too Rich and P219F No.4 Cylinder Air Fuel Ratio Variation. Caused because the faulty of the injectors. I called Honda the number case is #16695268 and they told me the guarantee expired for the injectors that had a defect. I would like to see if you can help me resolve becase it is a defect of the manufacturing.

SERVICE BRAKES

Brakes locked up while the vehicle was being driven. The owner's brakes locked up while driving in early February 2026, and the owner's husband's brakes locked up while driving on April 22, 2026. Two separate incidents, same vehicle, identical failure pattern. Reports were previously filed with Honda and NHTSA with no response. The owner also posted about it on X.

STEERING

My 2020 Honda CR-V (approx. 51,000 miles) developed steering resistance and an intermittent creaking noise when turning in either direction, with noticeable resistance when turning the steering wheel to the left. No warning light came on. It happens at speeds under 45 mph, during lane changes, curves, and after driving for awhile. On October 12, 2026, Tampa Honda (Tampa, FL) road-tested the vehicle and confirmed the concern. The technician traced the noise to the electronic power steering gear assembly. With the outer tie rod ends disconnected to isolate the gear, resistance in the steering was still present. The dealer recommended replacing the electronic power steering gear assembly, estimated at $5,296.28. American Honda declined goodwill assistance. Safety risk: resistance in the steering requires extra effort and can cause the driver to over-correct, especially at highway speed, increasing the risk of leaving the lane or a collision. The symptoms match those in Honda recall 24V-744 and NHTSA investigation EA23-003 (momentary increased steering effort from a defective EPS gearbox worm wheel), which covered 2022-2025 Civics and 2023-2025 CR-Vs but not the 2020 CR-V. Honda has also replaced EPS gearboxes on the same CR-V generation for manufacturing defects (recall 18V-663, 2017-2018 CR-V; Product Update 22-011, 2022 CR-V). Many other 2020 CR-V owners have reported similar gearbox failures to NHTSA at low mileage. I ask NHTSA to determine whether 2017-2022 CR-V EPS gearboxes share the worm wheel, spring, lubrication process or supplier involved in 24V-744, and whether the recall scope should be extended to the 2020 CR-V.

SERVICE BRAKES · FORWARD COLLISION AVOIDANCE

At under 36,000 miles, the vehicle experienced a sudden and total failure of the factory electronic brake booster assembly. The vehicle's dashboard illuminated multiple critical braking system warning lights. The vehicle was taken directly to an authorized Honda dealership for diagnostic testing. The dealership pulled Diagnostic Trouble Code DTC C1250-98 (ECU Internal Malfunction - Over Temperature), confirming a hard internal electronic processor failure within the brake booster unit itself. The dealership had to completely remove and replace the faulty electronic brake booster assembly, costing $3,206.00 out of pocket for parts and labor. An internal computer processor overheating on a critical, non-maintenance braking component at this incredibly low mileage represents a severe safety hazard and indicates a manufacturing or supplier defect. Honda has previously issued safety recalls for integrated electronic brake booster faults on other models from this production window (such as NHTSA Campaign 23V431000), but has not yet extended coverage to the 2020 CR-V. I am filing this report to document the premature component failure and urge an expansion of the safety recall to encompass this model year.

STEERING

In XXX I began experiencing a sticking/notching sensation in the steering wheel. Because this involves the steering system and therefore raises an obvious safety concern, we contacted Honda Customer Service and opened Case #XXX. Honda Customer Service instructed us to take the vehicle to an authorized Honda dealer for evaluation. We took the vehicle to Fred Anderson Honda in Greenville, South Carolina where the steering problem was inspected, verified and documented. They determined it was a sticking gear box. During our research, we became aware of NHTSA Safety Recall 24V-744, which involves a steering gearbox problem on certain Honda and Acura vehicles, including certain 2023–2025 CR-V and CR-V Hybrid vehicles. Additionally, there are reported cases with other 2020 Honda CR-V along with previous years. The sticking/notching has gotten worse since being noticed. Which has caused oversteering that could resulting in an accident. Honda wants to charge $5,817 to install a new steering rack. We requested a Full Goodwill Assistance to fix the issues. They offered to pay $1,620 of the amount leaving us with the balance. We believe the problem is a manufacturing defect and should be recalled. There were no warning lights or messages. Only symptom was the sticking/notching sensation. Your help on this would be greatly appreciated. Thank you.

STEERING

At 29,100 miles on the odometer I started noticing a little difference in the steering, especially at low speeds. There were no dashboard warning messages. I took it to a local Honda Service Center (Vatland Honda) and they diagnosed the problem as "Electric steering rack internal failure" and an estimated repair cost approaching 6,000 after taxes and fees. They said there's no way to predict if or when the power steering would completely fail, but it could be a sudden event. I left with the impression that even total steering failure was a possibility. Because of the high cost estimate, I took it to a second Service Center (Coggin Honda) for an estimate. They checked the car and came to the same conclusion as the first Service Center. However, their cost of repair was lower (5,375 including tax), and I had them repair the car yesterday (9/17/26). I had also contacted Honda America and asked if they would agree to cover this repair under warranty even though I'm beyond the warranty time period. I felt there must have been a manufacturing defect to have a failure of this type at such low mileage. They reviewed my request and agreed to pay 80% of the repair cost. I'm grateful that Honda America has covered most of the cost, but I'm filing this report because I've read on some online forums that other 2020 Honda CRV owners have had a similar problem. If this is more than just an isolated event, I feel a recall may be warranted for this car part.

STEERING

No warning lamps. Steering is "sticky". Driving at higher speeds such as on the interstate. Steering to the left then when straightening the steering wheel, it is sticky. Dangerous especially at higher speeds. May cause the driver to over correct steering. Putting them and others around them in danger of colliding. Other Honda Crv models have recalls for this issue. My vehicle is no safer with the issue and deserves to be addressed as well.

STEERING

Honda Dealership (Grainger Honda in [XXX]) replaced a steering neck on my 2020 Honda CRV at approximately 87,000 miles in XXX The vehicle was brought into the dealership in XXX with symptoms of loose steering, creaks/groans during turns/curves and the steering wheel was catching during turns/corners. The recommendation by Honda was to replace the struts, which was completed at another location. The symptoms became evident again in the summer of 2026 and in XXX was advised by Honda to replace the steering neck. The dealership had to order the part and advised that this was a safety issue, and the car should not be driven until repair completed. The replacement of the steering neck resolved the steering issues with the vehicle. . My family had been driving an unsafe vehicle since 2025? No warnings from vehicle system. The 2020 Honda CRV was not part of a recall; however 2023-2025 Honda CRVs had a recall for the same issue with steering neck and symptoms aligned with symptoms experienced with a 2020 model. I have filed a complaint with American Honda as the repairs cost over 5,000 and failure of this critical component is outside expectations for a vehicle of this age and mileage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

The contact owns a 2020 Honda CR-V. While the contact's wife was driving 55 MPH, the vehicle operated sluggishly with an engine misfire. The contact's daughter used a scan tool and retrieved information of a misfire in cylinder #2. The vehicle was taken to an independent mechanic, where it was diagnosed that cylinder #2 had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. Another check with the scan tool indicated a misfire in cylinder #3. The vehicle was taken back to the independent mechanic, where it was diagnosed that cylinder #3 had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact contacted another independent mechanic, where the vehicle was diagnosed and DTC: P0299 (Blown head gasket) was retrieved. The dealer was contacted and made aware of the failure. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The contact was informed that the warranty mileage was exceeded. The manufacturer was made aware of the failure by phone, and a case was filed. The contact was advised to contact the dealer where the vehicle was purchased. The failure mileage was approximately 155,000. The VIN was unavailable.

UNKNOWN OR OTHER

starter had short life 76k on a 2020 average is 100k or 10 year I never had a car starter die this early

SEAT BELTS

The contact owns a 2020 Honda CR-V. The contact stated that while the vehicle was parked, the driver's seat belt failed to latch as intended. The contact attempted to latch the driver's seat belt several times before the seat belt latched as needed. The dealer was contacted by phone and made aware of the failure. The contact was informed that the repair was not covered under recall.

STEERING

when turning the steering wheel would momenterily stick. germain honda of college hills said steering motor bad. replaced motor ,but still was sticky,said needed steering rack also. that fixed it for a total of 7500 hundred dollars. complained but have not receive any compansation.

STEERING

This appears to be the exact same problem as the Recall Campaign 24V744000 that applies to other model years of the same Honda CR-V. The steering rack for my car had to be replaced due to a defective gear box causing the steering wheel to be sticky.

POWER TRAIN · ENGINE · FUEL/PROPULSION SYSTEM

The check-engine light comes on immediately before the vehicle loses the ability to accelerate. While driving, including at highway speeds, pressing the accelerator does not produce normal propulsion and the vehicle loses motive power. If I pull over, turn the vehicle completely off and restart it, the check-engine light clears and normal acceleration returns. The problem is intermittent and has occurred more than once. The dealership has previously been unable to identify the cause because the vehicle operates normally after restarting.

FUEL/PROPULSION SYSTEM

I request a $2,935.58 reimbursement from Honda for a catastrophic manufacturing defect on my 2020 CR-V (78,248 miles). This includes a $2,105.58 dealer repair bill and an $830.00 emergency highway tow bill. Honda Corporate denied goodwill solely on mileage, ignoring proof of an internal component defect.THE FAILURE & SAFETY RISK: While driving on a highway, the vehicle suddenly lost propulsion and entered a dangerous "limp mode" in active traffic. This immediate safety hazard forced an emergency $830 flatbed tow directly to an authorized Honda dealership.CERTIFIED DEALER DIAGNOSIS: Factory technicians diagnosed the failure at 78,248 miles. The itemized invoice documents Diagnostic Trouble Code (DTC) P0087 (Fuel Rail Pressure Too Low). Physical testing confirmed the high-pressure fuel pump suffered a total internal mechanical collapse, outputting a baseline of only 300 PSI instead of the required 2,000+ PSI. The dealer verified the failure was entirely internal.EXTREME PRICE MARKUPS: To remain mobile, I paid $2,100.00 out of pocket. The dealership charged $996.91 for the part (MSRP is ~$530) and $971.52 for labor for a highly accessible part that requires only 1.2 to 1.5 factory book hours. This is an unreasonable financial penalty for a defective part.FLAWLESS MAINTENANCE: Direct-injection high-pressure pumps rely on clean oil for lubrication. I have meticulously serviced this vehicle with professional oil changes and check-ups every 5 months without exception. My records prove zero oil dilution or neglect. The collapse was structural, not operational.KNOWN DEFECT PATTERNS: Honda has issued major safety recalls (like NHTSA Campaign 24V-763000) for internal structural cracking and sudden pressure drops within their high-pressure fuel pump assemblies on identical engine families. My pump failed in the exact same manner.REMEDY SOUGHT: Order Honda to reimburse the full $2,935.58 for the repair and tow bills. All receipts are attached.

FORWARD COLLISION AVOIDANCE · LANE DEPARTURE

All of the ADAS lights, check engine, and brake lights come on every 2-3 weeks. Has been taken to the shop multiple times now. So far have had the battery changed, spark plugs changed, and fuel injectors.

ENGINE · FUEL/PROPULSION SYSTEM

I am the owner of a 2020 Honda CR-V equipped with the 1.5L turbocharged engine. The vehicle is experiencing a severe and dangerous engine oil dilution manufacturing defect where unburnt gasoline enters the oil pan. This is an active driving hazard. After a fresh oil change meant to remediate the issue, the oil level rapidly rose back up past the top dipstick indicator within less than 200 miles of driving, and the oil smells strongly of raw gasoline. This severe dilution degrades the engine oil viscosity, creating an immediate risk of sudden engine stalling, loss of propulsion, or catastrophic internal engine failure while driving at speed. Honda is aware of this defect on 1.5L turbo engines but has failed to issue a recall or provide a permanent engineering solution for 2020 models. I currently have 44,443 miles on the vehicle.

UNKNOWN OR OTHER

The back glass shattered. I got into the car and shut the door. There was a loud pop and when I looked in the rearview mirror the back glass had shattered. There was nothing against the glass. It had not been in an accident. I was not aware of any issue with the back window shattering. I have read up on this and there seems to be other car owners that this has happened to. I feel lucky that I was not driving and especially with my grandson in the car. Yes it is tempered glass but if I had been driving the glass pieces could have blown back into the car. My insurance is paying for the replacement for free but it goes as a glass claim against me. I tried calling Honda but they are not open on Saturday. I sent them an email. I called my local Honda dealer but the service department does not answer. Now I do not feel safe driving my car. I thought that Honda was a reliable company and sold reliable cars. I do not feel that way any longer.

AIR BAGS

SRS AIR BAG PROBLEM IN THE DASHBOARD GO ON AND OFF HONDA TECHNICIAN FOUND THIS CODE AIRBAG INFLATOR

ENGINE

On the evening of [XXX], I started my vehicle while it was parked in my garage. Within approximately five minutes, the vehicle suddenly produced a violent and unusually loud mechanical noise, followed by visible smoke billowing from beneath the hood. Recognizing the immediate potential fire and safety hazard to both myself and my property, I immediately shut the vehicle down. The following morning, I took directly to Honda North, an authorized Honda dealership in Clovis, California, for a professional diagnostic inspection. The dealership's certified inspection determined that the A/C compressor had suffered a catastrophic internal mechanical failure and had completely seized. According to the dealership, the compressor's internal failure while the system was operating resulted in metallic debris being circulated throughout and contaminating the A/C system. This catastrophic seizure heavily strained the engine's drive belt system. The failure was a direct result of the factory compressor shaft seal leaking out all system refrigerant and lubricating oil, causing the unit to run dry and seize. As a result, the dealership determined that replacing only the failed compressor would not be sufficient to properly restore the system. The recommended repair requires a complete A/C system overhaul, including replacement of the compressor, condenser, expansion valve, and associated refrigerant lines/components. Honda has openly acknowledged this exact factory defect in Service Bulletin 23-040, extending the shaft seal warranty to 10 years. However, Honda Corporate Customer Service is refusing responsibility for the downstream consequential destruction caused by their own defective component, citing only general vehicle age and mileage, despite the vehicle having 55,782 miles and sitting well within the 10-year extended warranty window. They have refused to provide an engineering justification or written analysis for this safety-related coverage denial. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STEERING

National Highway and Traffic Safety Administration August 11, 2026. Dear Sir, Madame, I am writing regarding a safety issue with my 2020 Honda CR-V, purchased about one year ago. There is a serious issue with the steering column, and American Honda has declined assistance with repairs. I am seeking expedited assistance from NHTSA. This issue was first noted on the day I drove the vehicle to the Honda Dealership for maintenance (XXX). My daughter has been driving this vehicle, and did not report anything abnormal. I routinely schedule maintenance for her car when I have a day off. So I noticed this "sticking" of the steering wheel during my drive, especially at higher speeds and on the highway. However, I also notice a lunge during turns at lower speed. I asked the service advisor to test drive the car to assess this (and road noise - later deemed normal). The steering wheel actually gets stuck when making even minor (fine motor) adjustments during routine (straightway) driving conditions. It is a continuous problem, not intermittent, and it is easily noticeable to me and my wife. The service advisor who test-drove the CR-V with me and later provided the repair estimate is Eric Laurendeau (832). He suggested I reach out to American Honda for assistance. I reached out to Honda, who promptly declined any assistance. This CR-V has only 54,000 miles on it and is otherwise near-new. This car has been in one minor incident; the repair shop and insurance adjuster found no structural problems. This accident was the other driver's fault (not my daughter's). The estimated repair costs total $6657.41. I have a copy of the estimate. In my view this should be a safety recall, as it involves the steering column, and I do not feel comfortable allowing my [XXX] daughter to drive the car- and I cannot afford the repairs! Is there anything the NHTSA can do to help me with this??? Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STEERING · POWER TRAIN

While driving at highway speeds, my steering wheel physically binds, catches and then suddenly jerks when trying to make normal adjustments. This creates an unpredictable control hazard. This is similar to NHTSA Recall 24V-744 and Honda TSB 24-011. The internal steering gearbox is binding due to the same design & manufacturing tolerances.

STEERING

While driving at higher speeds and I turn to the left the steering wheel would stick. It would take a second to unstick to be able to move the wheel back to the right. I took it into my local Honda dealership and they said my power steering has an issue and needs to be replaced. I researched and found multiple 2020 Honda CR-V have had this issue and Honda has issued a recall from 2022 and newer CR-V and not for the 2020's. I have logged a complaint with Honda of America. My Honda is only 6 years old with 65,670 miles on it.

STEERING

My vehicle exhibits a "sticky" steering column and has done so for a few years now. Honda issues a recall notice for 2022 CRV models, but mine is a 2020. The recall number is 24V-744. In June of 2023 with 25260 miles on the vehicle and while still under warranty, I took the car to my local dealer and was told they could not reproduce the issue and the steering was functioning as designed. It has done it ever since! This recall needs to be expanded to incorporate 2020 models as well.

ELECTRICAL SYSTEM · FUEL/PROPULSION SYSTEM

While out of state for thanksgiving in 2025. after stopped for break, car started up with all of the warning lights and check engine lights on. Like front radar out, hybrid system fault and etc. took to Honda dealership near by immediate. Diagnosed (their words) customer states check engine light is on and flashing pulled codes had code p0562 and pOED. traction motor control module system voltage low and HV battery cell voltage sense circuit. went through honda trouble shooting and honda states to replace power control unit (PCU) and battery condition monitor module. test drove vehicle codes came back recommend replacing modules. includes reprogramming. They indicated it is not safe to drive as you may not able to start the car or it can die while running. This was at out of state and have to repair without options and get a rental car for a week. Tech said they never seen that before in hybrid. Local dealer back home said they can’t say they had issue before. Reached out to Honda Corporate before Christmas and they declined good will reimbursement request.

ENGINE

When driving on highway, the engine light came on and the car suddenly slowed down causing me concern about traffic around me still going at highway speed. Not understanding what the issue was and afraid the car would lose all power, I was able to shift lanes quickly to get to the breakdown lane. I was able to get the car to Honda Dealer driving at slow speed using back roads. The Honda Dealer confirmed an engine misfire caused the engine light and slowdown. The cause of the misfire was coolant leaking into engine cylinder and would require replacing the head gasket to fix the problem. The car had 75,000 miles and had been running fine until that point.

ENGINE

Faulty head gasket. Car is 2020 honda crv with 113,000 miles on it. Brought it honda because the dashboard lit up and all lights came on. Honda inspected it and stated it was coolant leaking into cylinder 2 and my car has shown no issues if this happening. After doing research, many have mentioned faulty head gaskets in the 10 gen hondas.

SERVICE BRAKES · FORWARD COLLISION AVOIDANCE

I have experienced four instances of my vehicle braking (two very extreme) when nothing was nearby or in front of my vehicle. Two of these happened when passing through an intersection, but no other vehicles were nearby. Fortunately, no one was following close behind during two occasions, or I would have been rear ended. I mentioned this today while having my car serviced at the dealership(White’s Auto Mall in Hopkinsville, KY) but they wanted to charge me 207.00 for an inspection, which I didn’t think I should be responsible for paying. I have researched and found “phantom braking” to be a problem in my vehicle make and model.

ENGINE AND ENGINE COOLING

The contact owns a 2020 Honda CR-V. The contact stated that while driving approximately 30 MPH, the vehicle failed to accelerate as intended and failed to exceed 50 MPH while depressing the accelerator pedal. The message "Cooling System Failure" was displayed, and the check engine warning light was illuminated. The dealer was contacted and advised that the vehicle should not be driven to prevent additional damage. The vehicle was towed to the dealer and was diagnosed with a blown head gasket. The head gasket and other unknown parts were replaced at the owner's expense, and the vehicle was repaired. The manufacturer was notified of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 112,000.

FORWARD COLLISION AVOIDANCE

I was exiting the freeway driving south about 110-115pm in [XXX] when suddenly my car seemed to stall or stop and brake orange light came on. It all happened very quickly and without any warning. The nearest vehicle ahead of me was very far away, at the stop turning left and I was entering the exit. Initially I thought the engine cut out but it didn't it was that the car had braked. It was very jarring and thankful no one was tailgaiting me because it could have caused an accident. I don't believe the car came to a complete stop but it reduced speed considerably. Later that day I went to an auto shop to use their digital check to see if there were any error codes etc. Nothing came up as flagged. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STEERING

The steering rack has failed on the 2020 model and apparently I’m not alone. Other model years have noted this issue with “sticky steering” issues and newer models have recalls. Honda is failing at providing quality parts to this vehicle and causing dangerous situations on the road.

ENGINE

I got onto the free and accelerated to the speed limit. I glanced at my dash and saw the check engine light start flashing. I could feel the car start to lose power and handle differently than normal. I immediately pulled to the shoulder and had the car towed to the dealership. They diagnosed it as having a blown head gasket and that coolant had gotten into 1 of the cylinders. The adviser informed me that 2018-2022 1.5 turbo and hybrid engines have been having issues with blown head gaskets. I had also been seeing complaints of that on social media before this happened to mine. My vehicle has over 100k miles and it isn’t even 6 years old. I have had older Hondas, acuras and Toyotas with similar mileage or more and no issues like this. If so many drivers are having blown head gaskets Honda needs to be looked into for this and have a recall to repair their defect. The service adviser told me it was nothing I had done to my vehicle to cause this. I get oil changes when the maintenance light comes on and I have completed scheduled maintenance on my vehicle. I also use Costco gas 95% of the time and only use other brands when traveling.

UNKNOWN OR OTHER

There is a sound that appears to be coming from inside the dash (confirmed by a Honda dealership). It sounds like a ball bearing rolling around in a contained environment. The sound is heard when accelerating, braking, or turning. The sound is not heard when traveling at a constant speed. My concern is that the source is a ball bearing, the ball bearing had a purpose that is no longer being met, eventually leading to an undesirable outcome.

ENGINE

The contact owns a 2020 Honda CR-V. The contact stated that while driving 60 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was coasted off to the shoulder of the highway and restarted. The vehicle went into LIMP Mode after restarting. The vehicle was slowly driven to the local dealer. The vehicle was diagnosed, and it was determined that there was a misfire in cylinder #4. The contact was informed that additional diagnostic tests were needed to determine the cause of the failure. The contact inquired several times about the vehicle, but was not given a direct answer or updates on the vehicle. The vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,500.

VEHICLE SPEED CONTROL · FUEL/PROPULSION SYSTEM

The fuel injector system failed or malfunctioned. This past Tuesday while going to merge onto the highway the car stalled and would not move beyond 40 mph which nearly led to a collision because I was unable to accelerate to merge with traffic flowing at a high speed. Immediately after this all of the dashboard warning indicatros came on. It was terrifying to say the least because we could have been in a serious auto accident. I was forced to pull into the break down lane and move along at a slow speed until I was able to navigate to a safe location. There were no lights or prior warnings leading up to the event to indicate there was a problem. I also had this same issue two years ago in 2024. Both times I have been told it is related to the fuel injectors and has cost me over $5,000 out of pocket to repair. This does not include having to find alternate transportation and missing work to have the car repaired. I spoke with the mechanic at Colonial Honda of Dartmouth,MA and asked if this was normal for a car to have the same issue with this part or to have it happen within such a short time frame and he said no that it was not common. Both times they have repaired the car.The car is currently running fine but I have fear that it will randomly happen again without warning and I may not be as fortunate to escape a collison.

ELECTRICAL SYSTEM · VISIBILITY/WIPER

Software problems causing the backup camera to become disabled and the driver to lose their rear visibility. The screen is completely blackened. This occurred without warning. One day it just went dark. On other note - I do not have access to any information appearing on the screen at all. Very inconvenient and frustrating.

POWER TRAIN

Vehicle has only 100,395 miles on it (Hondas are know for being long lasting), vehicle was burning radiator fluid and repair for new head gasket and cylinder head is over $6300! Hondas are known to last a long time, a 2020 model with 100,000 needing a repair that is nearly half the value of the vehicle is shocking - i have seen similar complaints online and want to file my complaint officially.

ELECTRICAL SYSTEM · FORWARD COLLISION AVOIDANCE

There is a known Recall for my vehicle and Honda has been negligent in attempting to fix the Recall.

AIR BAGS

The contact owns a 2020 Honda CR-V. The contact received a recall notification of NHTSA Campaign Number: 24V064000 (Air Bags). The dealer was contacted, but an appointment was not scheduled. The contact stated that the unrepaired recall repair posed a safety hazard and that the vehicle was unsafe to drive. The manufacturer was not contacted. The contact had not experienced a failure.

ELECTRICAL SYSTEM · ENGINE

My 2020 CR-v hybrid has suddenly lost power on the freeway a total of 4 times in the 6 years I've owned it. It is always at freeway speeds. The flashing engine light appears and the car loses power. After pulling over, turning off the car, and waiting a few minutes, the car can be turned on and driven with no more flashing engine light and no more problems for months. Each time I've taken it to the dealer and each time they haven't been able to replicate or find the problem. I've been told that error codes were not generated. I purchased my car new in July 2020, and the power-loss incidents were: - Fall 2020 - Summer 2022 - December 2024 - June 2026 A google search shows that many other crv hybrid owner have experienced the same problem, and also have had service technicians unable to find problem. This is a major safety concern.

FUEL SYSTEM · GASOLINE

The contact owns a 2020 Honda CR-V. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. In addition, several unknown warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with low fuel pressure. The contact was advised to contact the dealer. In addition, the contact was informed of an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 150,000.

LANE DEPARTURE · FORWARD COLLISION AVOIDANCE

Almost all lightsnlitenup on dash and Honda attempted to claim i was in accident and daid the entire radar system had to be replaced at expense of 3300.oo dollars. The fault had to be intheir craftmenship not my handling car.

AIR BAGS

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was contact multiple times. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

SERVICE BRAKES · FORWARD COLLISION AVOIDANCE

On multiple occasions, this vehicle has initiated automated braking with no other vehicles in the immediate proximity. On 2 occasions, the automated braking has resulted in near misses of rear end collisions. This is an intermittently occurring fault that has become more frequent as of late. The vehicle has <100k on the odometer. The vehicle was taken to the local Honda dealer and their investigative procedure included an 8 min test drive of less than 5 miles and reported that there was nothing wrong with the system. No attempt to make any corrections or improvements was attempted.

AIR BAGS

My dealer won’t make the recall repair with the excuse the factory isn’t sending him the parts. That’s been his excuse for 2 years.

LANE DEPARTURE · FORWARD COLLISION AVOIDANCE

tHE VEHICLE IS ACTIVATING EMERGENCY BRAKE ASSIST WITH NO OBJECT IN FRONT OF IT CAUSING THE BRAKES TO SLAM ON WHILE DRIVING. LANE DEPARTURE WARNING IS TRYING TO CORRECT/MOVE VEHICLE INTO A DIFFERENT LANE

ENGINE

I am the second owner of this vehicle. Upon purchase, i chose to purchase all extended warranties so that I had minimal out of pocket costs to maintain and repair my vehicle. I had the vehicle maintained regularly at LaFontaine Honda in Dearborn. A couple days before my scheduled service in December 2025, several warning lights became lit on the dash. I called the LaFontaine Honda, expressed my concerns and asked if I could bring the vehicle in immediately. I brought the vehicle in on December 3, 2025, and after several hours of diagnostics, it was determined that the engine needed to be replaced. Vehicle mileage was 121,766 and I was informed that the warranty expired at 120,000. Tried to call Honda for assistance and they stated there was no assistance available, I would have to pay for the repairs. This Dealer serviced my vehicle the entire time that I owned it for 2 1/2 years. I purchased all extended warranties, and they would not help me. They only said they would put me in another vehicle put the negative equity in my new car loan. I was then ghosted by the service manager and sales manager. I had to go elsewhere and pay $8,595.76 for a used engine. I paid for the extended warranty and when I really needed it, Honda failed me.