2021 FORD EXPLORER reports

VISIBILITY/WIPER

My 2021 Ford Explorer is subject to safety recall 26S14/NHTSA 26V117. Ford announced this recall in March 2026, but as of November 3, 2026, Ford still identifies the remedy as unavailable. Authorized dealers cannot inspect, repair, or close the recall. The unresolved recall prevents lawful use of the vehicle on a car-sharing platform and leaves me paying for a vehicle that cannot be used for its intended purpose. Ford previously projected earlier remedy dates, which have been delayed. I am requesting that NHTSA review whether Ford is administering this recall within a reasonable timeframe and require Ford to provide a firm remedy schedule.

POWER TRAIN · SEATS · VISIBILITY/WIPER

Here's the updated submission, without the engine paragraph. **Form fields** - **VIN:** 1FM5K8GC7MGA77908 - **Incident date:** today's date - **Crash / fire / injury:** No - **Components:** Visibility (Windshield Wiper/Washer), Power Train (Automatic Transmission), Seats **Narrative** ``` I am filing because my 2021 Ford Explorer (VIN 1FM5K8GC7MGA77908) has three open safety recalls with no remedy available, and Ford has already missed its own remedy date on at least one. 1. NHTSA 26V117 / Ford 26S14 (filed Mar 3, 2026) – Front windshield wiper motor may become inoperative or operate intermittently, causing loss of visibility. Ford stated the remedy was anticipated in Q2 2026. As of November 2, 2026, the remedy is still listed as not available. 2. NHTSA 26V402 / Ford 26S48 (filed Jun 24, 2026) – Transmission may engage Park while the vehicle is moving, damaging the parking system so the vehicle could roll away while in Park. Ford's interim instruction is to always set the parking brake. The remedy is not anticipated until Q2 2027, leaving a roll-away risk unaddressed for roughly a year. 3. NHTSA 26V451 / Ford 26S52 (filed Jul 14, 2026) – Second-row easy-entry seat switch may stick, allowing the seat to tip or slide while driving. Remedy is listed as not yet available. I request that NHTSA require Ford to provide interim remedies or loaner vehicles for these open recalls and to commit to firm remedy dates. ENGINE: My vehicle has the 3.0L engine and was built in Chicago on January 16, 2021, before the June 7, 2021 start of the recall 24S55 (NHTSA 24V635) build range. I request that NHTSA confirm Ford's analysis supports excluding earlier 3.0L builds from the valve fracture population. ``` If you'd rather keep the engine question in, paste the short "ENGINE:" paragraph from my last message above the final request line. Save the confirmation number when you submit.

STEERING

The contact owns a 2021 Ford Explorer. The contact stated that while driving approximately 70 MPH and making a left turn, the steering wheel suddenly became difficult to turn, causing the driver to lose control of the vehicle, and the vehicle crashed into a concrete wall barrier. The vehicle sustained severe damages on the passenger-side and was towed to the local Collision Center. A Police report was filed. The contact sustained a right hip injury. Medical attention was needed but was not yet received. The failure mileage was 91,942.

SERVICE BRAKES

The brake pedal on my 2021 Ford Explorer intermittently sticks or fails to return to its upright position after being depressed. This mechanical binding and failure to release changes drastically with seasonal weather transitions and ambient temperature drops. When the vehicle or the outside air is cold, the pedal requires me to physically hook my foot underneath the pedal arm to pull it back up so that the brakes fully disengage. This creates a severe safety hazard, as the brakes remain partially applied or sluggish to respond, which causes unexpected vehicle deceleration, brake drag, and a delayed throttle response when trying to accelerate. The vehicle is unpredictable to drive in traffic. The vehicle has been inspected, and the issue is characteristic of an internal manufacturing defect or tight tolerances within the Electronic Brake Booster (EBB) assembly under temperature fluctuations, similar to the issues addressed in Ford’s prior Customer Satisfaction Program 20B51.

ENGINE

On October 21, 2026, after an approximately one-hour round trip in our 2021 Ford Explorer, we arrived home and noticed smoke coming from under the hood. When we opened the hood, we found oil spread throughout the engine compartment. The smoke and oil leak raised concerns about a possible fire and the safety of continuing to drive the vehicle. The vehicle had recently received its second replacement engine, installed by Stuckey Ford of Bellefonte on September 2, 2026. We brought it back to that dealership on October 23. Service staff told us they believed the oil leak involved the valve cover gasket on the recently installed long block. This is a preliminary diagnosis; we have not received written confirmation of the cause. As of October 26, the vehicle remains at the dealership awaiting repair and is available there for inspection upon arrangement. Whether Ford has independently inspected this new issue is unknown. The vehicle has a history of repeated oil loss and low oil pressure warnings. The original engine was replaced under warranty in June 2024 at approximately 39,574 miles after the dealership documented oil in cylinder 2 and heavy cylinder wall scoring. In June 2026, we again reported almost no oil and a low oil warning. In July 2026, at 77,206 miles, the dealership documented excessive oil consumption and internal oil burning in cylinder 3, leading to the September replacement. Shortly after that replacement, the vehicle also displayed an overheating warning and required towing. The dealership found that a coolant hose had come off and repaired it in September. Whether warning lights or messages appeared before the October 21 oil leak and smoke incident is unknown. The repeated engine problems and this new incident have left us concerned about safely using the vehicle.

VISIBILITY

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 26V117000 (VISIBILITY); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.

ELECTRICAL SYSTEM

Fire started around center console when car was parked. HVAC/ info screen/ rear view mirror substained severe burn.

FUEL SYSTEM · GASOLINE

The contact owns a 2021 Ford Explorer. The contact stated that while driving 30 MPH, the vehicle suddenly shut off. The vehicle was pulled over safely and turned off; however, the vehicle failed to restart. The vehicle was towed to an independent mechanic and was diagnosed with low-pressure fuel pump failure. The contact associated the failure with NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The dealer was notified of the failure. The manufacturer was notified of the failure. The failure mileage was 78,209.

ENGINE · VISIBILITY/WIPER

They have fixed zero recalls. I have no wipers at all. I’ve attempted to get a resolution multiple times with no care or concern nor resolution. This is ridiculous. A recall almost 8 months and people have zero wipers!!! And the engine recall. It’s going to blow up before it’s fixed!

POWER TRAIN

My vehicle was just diagnosed with trouble code P2888 (Park Lock Actuator Circuit/Open). This prevents the vehicle from shifting safely into Park. SHIFT SYS FAILURE was the error displayed in the dash readout. This matches the exact model, year, and dangerous symptoms outlined in Ford Safety Recall 26S48. My local Ford dealership has recommended the exact repair specified by that recall—a full transmission valve body replacement. Despite having the identical component failure and safety risk as the recalled vehicles, I am being asked to pay out of pocket solely due to my VIN assembly date. Because this is a known, documented manufacturing flaw, I respectfully request that Ford provide goodwill coverage to resolve this repair. They denied it despite acknowledging the matching details.

STRUCTURE

The right rear passenger door of my 2021 Ford Explorer ST repeatedly becomes unlatched and physically opens while the vehicle is in motion, including at highway speeds of approximately 72 mph. This occurs almost every time the vehicle is driven and creates a serious safety hazard. The door visibly separates from the vehicle’s body, which I can see in the passenger-side mirror. When this occurs, the dashboard displays a door-ajar warning, the interior lights illuminate, and wind can be heard entering through the opening. This is not simply a faulty warning indicator. The door is physically opening while the vehicle is moving. I am extremely concerned about the risk of the door opening farther and potentially causing a passenger, particularly a child seated in the rear, to be seriously injured or ejected from the vehicle. This defect was present before the vehicle was taken to Tipton Ford in April 2026. I also recall that that when I originally purchased the vehicle, the child safety lock was engaged on the right rear passenger door only. I found this unusual at the time, and given the ongoing malfunction involving that same door, I am concerned the issue may have existed before my purchase. Tipton retained the vehicle for approximately one month and completed repairs on May 8, 2026. However, the repair documentation indicates that the LEFT rear door latch assembly was replaced, while the RIGHT rear passenger door has consistently been the door physically opening. The dealership documented reproducing an intermittent door-ajar warning and replacing the left rear latch assembly. However, the original right rear door malfunction remains unresolved. The cause of the right rear door malfunction remains unknown. The vehicle is available for inspection. I am requesting an investigation into this potentially dangerous door-latching defect before it results in serious injury or death.

VISIBILITY/WIPER

Never really used sun roof , but accidentally hit button to open … then closed….. not realizing that the cover didn’t close it SAG down behind my head… blocking rear view completely. It was dark out and had to pull over and try to fix so I could see out my rear window

VISIBILITY

The contact owns a 2021 Ford Explorer. The contact stated that while driving in rainy conditions, windshield visibility remained poor despite replacing the wiper blades multiple times. The contact received notification for NHTSA Campaign Number: 26V117000 (Visibility); however, the part required to perform the recall repair was unavailable. The dealer was contacted. The contact stated that the manufacturer exceeded a reasonable amount of time to provide the recall remedy. The failure mileage was 83,000.

ENGINE

Vehicle: 2021 Ford Explorer XLT - 2.3L EcoBoost I-4 VIN: [XXX] Odometer: 127,824 Date of failure: [XXX] Complaint Description: I am reporting a complete engine failure due to coolant intrusion on my 2021 Ford Explorer 2.3L EcoBoost. This is the known defect affecting 2016-2024 Explorer 2.3L engines. Independent shop diagnosis from attached receipt states: "Engine failure due to Head problem, which cylinder 3 + 4 and head in engine known for coolant intrusion. Cylinder Head failure, carbon build up plus Turbocharger also failure." Vehicle stored DTCs P0300, P0302, P0304, P0316 - random misfire and start-up misfire. Symptoms included rough idle on cold start, white smoke from exhaust, loss of power, check engine light. Mechanic confirmed coolant in cylinders 3 and 4 due to cylinder head failure. This matches Ford's own TSB process for coolant intrusion where if coolant is found, the long block must be replaced. Safety Risk: Loss of drive power, stalling, overheating. This occurred at 127k miles with regular maintenance. This is not wear and tear - this is the documented design defect where machining grooves in the head allow coolant to pool and leak into cylinders. I have requested Ford Customer Relationship Center (1-866-436-7332) open a case for goodwill and check VIN for open recalls including 23S05 (PCM/10R60) and the June 2026 2.3L long block recall for roller finger failure. Ford has not yet issued a formal recall for coolant intrusion despite class action litigation. Request: NHTSA investigate and expand recall to include 2021 Explorer 2.3L EcoBoost coolant intrusion / cylinder head failures. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM · UNKNOWN OR OTHER

The passenger window and the driver window will not respond. The windows will not go up on either side, exposing the driver and passengers to the elements of rain. In addition, the car is vulnerable to theft and break-ins. The windows are part of a larger electrical problem that the car has, including key fob delays and screen shut off during driving. The problem has been confirmed by the service center. No warning signs are available for these problems.

UNKNOWN OR OTHER

I am extremely disappointed with the safety and reliability of this vehicle. While I was backing up with my five children in the vehicle, the right-side control line suddenly snapped in half. There was absolutely no warning or indication that anything was about to happen. The failure left us stranded in the middle of a busy road, putting my children and me in a very dangerous situation. I had to call the police for assistance, and the responding officer actually identified the issue as the vehicle’s control line. A major vehicle component failing suddenly and without warning, especially with five children in the car, is extremely concerning. I expected this vehicle to be safe and reliable, and this experience has seriously shaken my confidence in it. I strongly believe this issue needs to be investigated to determine whether there is a defect or safety concern with the control line, particularly because of how suddenly it failed. I would not want another family to experience what we went through.

POWER TRAIN · VISIBILITY · SEATS

The contact owns a 2021 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 26V117000 (Visibility), 26V402000 (Power Train), and 26V451000 (Seats); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not yet available.

STRUCTURE

The contact owns a 2021 Ford Explorer. The contact stated that the fabric inside the cabin of the vehicle covering the sunroof was detaching from the frame and lowering down to obstruct the view of the rear-view mirror and rear glass. The dealer was contacted and informed the contact that the fabric needed to be replaced. The contact decided not to repair the vehicle. The failure mileage was approximately 75,000.

POWER TRAIN · ELECTRICAL SYSTEM · FUEL/PROPULSION SYSTEM

I was driving down the road and the vehicle started to cut out like it was running out of fuel. Maybe 1 minute later it died in the middle of heavy traffic and would not re-start. I had to have it towed and I called Ford and they told me to wait until the repair remedy was available to have it fixed. I have been without this vehicle for 6 weeks now and still no remedy.

POWER TRAIN

The contact owns a 2021 Ford Explorer. The contact stated that while driving 65 MPH, the vehicle ran over an object and a moment later, the vehicle suddenly jolted very hard and transmission was upshifting and downshifting erratically. The contact was able to pull over safely. The contact became aware of a foul burning odor inside the vehicle cabin of the vehicle coming from the transmission. The manufacturer was notified of the failure. The vehicle was taken to an authorized dealer where technicians confirmed a front axle leak and discovered that the internal E-clutch inside the transmission had come apart, causing the transmission fluid to burn. The contact referenced Ford Special Service Message SSM: 49507 and Ford Technical Service Bulletin: 23-2250; as possible causes of the failure. The failure mileage was 69,000.

ELECTRICAL SYSTEM

Ladder being shut off, I exited the vehicle. I shut the driver side door. The car locked itself after shutting . Locking the keys and entrapped my 1.5 year old for 30 minutes while I waited for police to come and assist.

SEATS

About 3 months ago, every time I started the vehicle, I heard a whining noise coming from the 2nd row passenger seat that my [XXX] sits in with her car seat that We could not figure it out for awhile. I then took her car seat out of the car 2 weeks ago to clean underneath it and the seat automatically folded up with force. I jammed it back into the lock position and it would hold, sometimes for an hour or so and sometimes for a couple days before it started whining again and folding back up. I switched the car seat to the other seat and put my [XXX] in the seat that kept folding to see if it would fold on her and It folded up on her while I was driving down the interstate causing a big bruise on her arm and causing her to severely stub her toe on the bottom of the seat in front of her due to the seat sliding forward and folding with such force. I pulled over on the interstate and put her in the 3rd row. I reached out to FORD customer relations on September 29th and told them all of this and this was their reply. " There is not a remedy for that until maybe end of October so I would just stop driving the vehicle with your kids in it" We argued back and forth about how that was not possible because this is the vehicle that I bought to haul my kids around and eventually I asked for a supervisor to call me back. He called me back and left a voicemail and this is what he said " We cant fix something that we don't have parts for so call the dealership and get put on a call back list so they will call you when the new parts come in" I will be contacting the dealership on Monday as soon as it opens to get my car in asap or to ask for a loaner until I can get it fixed since it is not safe for my children or any other adult to ride in it. As of now nothing has been inspected . There is no warning lights that have came on the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

VISIBILITY/WIPER

Since buying the vehicle the front windshield wipers will intermittently stop working during a rainstorm causing me to have pull over and either wait out the rain or getting out in the rain to wipe the windshield. Sometimes if I turn the vehicle off for a few minutes the windshield wipers will start working again. If I had not pulled over during these times I could have been in a severe accident. Yes the vehicle has been inspected and they said there was no remedy for it as of now. No warning lights have came on.

ELECTRICAL SYSTEM

Within a month of Purchasing the Vehicle, around end of June, the image on the back up camera would flip upside down when trying to reverse. This only happens occasionally but the times that it has happened I have backed into a ditch and ran over a child's bicycle. There has been no damage to my vehicle as of yet. Because this does not happen regularly the dealership has not been able to look at it and diagnosis it. They tell me to bring it when it is doing it but that is impossible unless I drive in reverse the entire way to them.

POWER TRAIN

While driving the vehicle, in any mode, the car will stutter or "cough" causing it to slow down. I have to pull the vehicle to the slow lane until it eventually corrects itself. Also, on multiple occasions when I hit the gas the car stalls until I let off the gas pedal and let the car "think" for a moment and then it will drive. This happens a lot at stop signs or when the light changes. I will hit the gas to go and the car does nothing. It feels like the engine stalls even though the car is still on. On a few occasions I will be driving at high speeds on the interstate and I will punch the gas to go around a car and it stalls. On EVERY occasion when this happens, whether I am pulling out at a busy intersection or am driving with the flow of traffic on the interstate, I am around multiple cars and cars are having to hit their brakes or swerve to avoid my vehicle. When this happens it only takes about 10 seconds for the car to go again but that is still long enough to get hit. I am scared to drive my car with my children in it because of this. A have contacted the dealership but they say to bring it in when it is acting up but it does not do it everyday so there is no way for me to do that. They also said they could keep it and drive it but they do no offer a loaner vehicle so I cannot be without my only vehicle for multiple days at a time. On other occasions the vehicle seems like it looses momentum and is very sluggish. Sometimes the car jerks into gear instead of a smooth transition.

VISIBILITY/WIPER

The fabric sunshade covering the panoramic roof sags or comes right off the track creating a visibility/safety issue in the rear window. The dealership is aware and has verified the defect.

SEATS

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 26V451000 (SEATS); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not repaired because the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rear driver’s side seat failed to lock into place, causing the seat to flip forward. The failure mileage was 119,000.

VISIBILITY

The contact owns a 2021 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware of water in the front passenger's side footwell. The dealer was contacted by phone and made aware of the failure. The vehicle was diagnosed with a failed windshield power panel. The contact was informed that the windshield power panel needed to be replaced. The contact referenced an unknown recall; however, the VIN was not associated with a recall associated with the failure. The manufacturer was contacted by phone and a case was filed. The failure mileage was approximately 33,700.

POWER TRAIN

The contact owns a 2021 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound and vibration coming from the vehicle. The contact stated that upon inspecting the vehicle, the contact became aware that the rear axle bolt and rear axle were detached. The failure reoccurred while the contact was driving out of the residence driveway. The vehicle was driven back into the driveway. The dealer was contacted by phone and made aware of the failure. The contact was informed that the vehicle was repaired under NHTSA Campaign Number: 22V255000 (Power Train); in June 2025. The manufacturer was contacted by phone and a case was filed. The failure mileage was approximately 109,000.

ELECTRICAL SYSTEM

On 9/3/26, car completely shut down/went all black while we were parking. Car was towed to shop the next day. On 9/22/26, Ford told us the battery junction box is the issue and there is currently no ETA as the part is on back order because there is a national shortage on this part. Car has been in the shop for 19 days. Car payments and insurance payments are still being made. In the mean time, I am without a car.

VISIBILITY/WIPER

Recall 26S14 was anticipated to be fixed 2Q2026 (April/May/June). We're now 3 - 6 months overdue for repair. Ineffective communications and timeliness on repairs.

POWER TRAIN · FUEL/PROPULSION SYSTEM

While driving with the cruise on at 74 mph the vehicle jerked as if the brakes had been tapped. I shut off the cruise and tried to accelerate but nothing happened. At this point I signaled to change lanes and pulled to the right shoulder. There were no dash lights or warning alarms prior to the engine stalling. Clearly an engine stalling at this rate of speed could have ended bad for all 5 passengers and surrounding vehicles. Vehicle is being towed to Augusta, KS Ford dealer this morning 9/21/26. Vehicle was scanned and is showing a hard code for low pressure to fuel pump. This vehicle is not currently included in the NHSTA Campaign 25V455000.

ENGINE

I had a very serious safety failure of my 2021 Ford explorer. On Monday, XXX my 2021 Explorer suffered an unprompted, catastrophic failure matching recall 26S48, but Ford is denying coverage based on build dates. After driving roughly 35mph, pressing the brake, and nearing a stop sign, the explorer put itself into park. The engine compartment made noises and the vehicle continued to roll until the I quickly prompted activating the emergency brake before rolling into the intersection with heavy traffic. Even in park, the vehicle continued to roll (until the e-brake was activated). I had my [XXX] child in the vehicle with me, and thankfully nobody was injured. I had no dash warning lights, or any other signs of impending failure. I had it towed to my trusted (certified) mechanic who inspected the vehicle and diagnosed the following: The transmission output shaft is sheered off, right at the parking pawl. He states this would only happen if the vehicle put itself into park, while moving. This catastrophic failure could lead to a tragic accident, and could kill somebody. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN · VISIBILITY

The contact owns a 2021 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 26V117000 (Visibility) and 26V402000 (Power Train); however, the parts to perform the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. While driving at various speeds, the transmission shifted into park, the vehicle entered LIMP mode, the engine revved abnormally, and there was a smoke odor inside the vehicle. The contact coasted to the side of the road, shifted into park, and waited before shifting back into drive. While refueling the vehicle with the engine turned off and the nozzle inside the fuel filler neck, the vehicle suddenly rolled forward, pulling the fuel pump away from the station. The contact stated that the vehicle continued to roll unless the parking brake was engaged. The dealer was contacted and confirmed that parts were unavailable for the recall repairs. The manufacturer was notified of the issues and stated that parts were expected in the second quarter of 2027. The failure mileage was approximately 64,000.

SEATS

The contact owns a 2021 Ford Explorer. The contact stated that the electronic seat back adjustment malfunctioned, causing the right side of the seat to rise while the left side failed to respond, resulting in extreme discomfort for the driver while operating the vehicle. No warning lights illuminated. The local dealer was notified of the failure and offered the replacement part for purchase. The contact purchased the part to repair the vehicle. The manufacturer was notified of the failure. The failure mileage was 60,000.

UNKNOWN OR OTHER

The shade on the sunroof as come out of track and when you let the shade back it drops down in the car blocking vision out the back glass

POWER TRAIN

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to complete the recall repair was not yet available. The contact stated that the messages “Service Vehicle Soon” and "Shift Service Fault" were displayed. The local dealer was contacted and confirmed that the parts for the recall repair were not yet available. The contact stated that the manufacturer had failed to repair the vehicle within a reasonable amount of time. The failure mileage was unknown.

UNKNOWN OR OTHER

Sunroof shade broke will not retract properly, causing serious visual concerns obstruction view our the rear window of the vehicle . There was no warning lights , or signs this was going to happen ,

POWER TRAIN

The contact owns a 2021 Ford Explorer. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle decelerated as if the vehicle was turned off. The contact stated that the vehicle then accelerated and an unknown warning light was illuminated. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer where the vehicle was inspected. The contact was informed that parts were unavailable. The vehicle was not repaired. The failure reoccurred and became a persistent failure. The contact stated that while reversing, the vehicle failed to respond as intended, and the vehicle bucked, with an abnormal burning oil odor. The transmission independently shifted into park. The dealer was contacted by phone and made aware of the failure. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was unavailable. The manufacturer was contacted by phone and made aware of the failure. The contact was informed that the parts would be unavailable until 2027. The failure mileage was approximately 200,000.

UNKNOWN OR OTHER

cupholder broke. This is the first car to have a cupholder broke. Defect. Should issue recall

POWER TRAIN · ELECTRICAL SYSTEM · UNKNOWN OR OTHER

While attempting to operate the vehicle, the transmission/gear-selection system malfunctioned. When Drive or Reverse is selected, the vehicle does not remain in the selected gear and instead returns to Park, preventing the vehicle from moving. The condition is repeatable and the vehicle is currently disabled. The exact failed component is unknown. The vehicle has not yet been repaired. An authorized Ford dealer has declined to work on the vehicle after we requested written clarification regarding coverage. Ford Motor Company has been contacted and a corporate case has been opened. This creates a safety concern because the vehicle can become completely immobile and cannot be relied upon to enter or remain in a drive gear when transportation is needed. No crash, fire, injury, or fatality occurred. The vehicle remains available for inspection.

POWER TRAIN

The contact owns a 2021 Ford Explorer. The contact stated that while driving, the vehicle came to a complete stop in the middle of traffic. The vehicle was restarted, and the contact attempted to shift it into drive(D); however, the shifter returned to park(P) independently. The vehicle was towed to a dealer, where it was diagnosed with transmission failure. The dealer stated that the transmission needed to be replaced due to a transmission rollaway issue. The contact referenced NHTSA Campaign Number: 26V402000 (Power Train). The contact stated that a yellow light was flashing on the instrument panel, with an abnormal sound coming from the vehicle during the failure. The manufacturer was notified of the failure. The vehicle was taken to a dealer, and the fault codes listed for the transmission failure were associated with the recall.

POWER TRAIN · VEHICLE SPEED CONTROL · ENGINE

I am reporting ongoing safety-related powertrain and drivability concerns involving my 2021 Ford Explorer ST in Fresno, California. The vehicle has experienced recurring transmission and driveline problems, including harsh or delayed shifting, hesitation, abrupt gear engagement, jerking/surging, and inconsistent acceleration. These symptoms are similar to transmission concerns documented by Ford for 2021 Explorers equipped with the 10R60 automatic transmission, including harsh/delayed engagement or shifting and potential issues involving transmission controls, solenoid strategy, and main-control valves. The vehicle has also required CV axle/half-shaft repairs, raising additional concerns regarding driveline reliability. I am also concerned about the known rear differential/rear axle mounting-bolt defect affecting 2021 Explorers. Ford has documented that the rear axle mounting bolt may fracture, allowing the axle housing to move. This can result in severe vibration/noise and possible driveshaft or half-shaft disconnection, potentially causing loss of propulsion. The defect may also contribute to a vehicle rollaway hazard. These combined transmission, CV axle, and rear differential concerns create a significant safety risk. Delayed acceleration or engagement can prevent the vehicle from responding as expected when entering intersections, making left turns, merging onto highways, changing lanes, or avoiding hazards. Abrupt engagement after hesitation can cause unexpected vehicle movement. Failure of a CV axle, half-shaft, or rear axle/differential mounting component could cause sudden loss of propulsion or vehicle control. I am requesting that NHTSA investigate whether these recurring transmission and driveline problems represent a broader safety defect involving the 10R60 transmission, CV axles/half-shafts, rear differential mounting system, or related powertrain components.

STEERING · POWER TRAIN · ELECTRICAL SYSTEM

NHTSA COMPLAINT: VIN [XXX]: Transmission cooler (Part 7869) ruptured, mixing fluid/coolant into corrosive glycol-acid in violation of SSM 52917. Contamination dissolved wiring insulation and delaminated clutch plates, causing systemic short circuits and CAN-bus load-shedding. Boiling fluid released toxic glycol/hydrocarbon vapors through HVAC ducts into the cabin without notice, creating an inhalation hazard. Vehicle available for inspection at South Bay Ford (BAR #XXX; captive 93 days).RISK: On XXX short circuits caused complete power steering assist dropout mid-transit. Steering locked during a turn, causing a crash into gate posts, endangering my minor children inside. Cabin chemical vapor inhalation caused respiratory tract irritation, dizziness, and headaches. Open recall hazards remain for visibility loss (Recall 26S14) and rollaway (Recall 26S48 parts backordered to 2027).CONFIRMATION: Contamination, a -1,212-mile odometer fraud discrepancy, and bricked electrical starting systems confirmed by dealer records XXX. Admitted unauthorized repairs to mask trouble codes and evade SSM 52917 confirmed in writing by Service Director [XXX] XXX, violating CA Bus & Prof Code 9884.9.HISTORY: Tracked under Ford RAV buyback #XXX, Corporate Escalation #[XXX], and CA Bureau of Automotive Repair Investigator [XXX] (Case #XXX). Total statutory loss is $54,628.75.SYMPTOMS: Transmission drops began XXX (42,319 miles). Dealer cleared codes and coerced 500 extra miles. XXX alerts included "Powertrain Malfunction" loops. Telematics registered false "Vehicle is On" loops. On XXX, dealer blocked diagnostics via a manufactured battery charge demand exactly 24 hours before federal Recall 26S48 launched. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE · FUEL/PROPULSION SYSTEM

There was no accident, but very close a few times.when I am stopped at a stop sign or light when I press down on the gas pedal the car hesitates I have to pump the pedal to get the car moving or it would stall in traffic. No check engine light is or has been on. I’ve been to 2 different ford dealerships and after there inspection they claim nothing wrong with my car. It’s already cost me a lot if money. When driving I can feel the car surge likes it’s not getting fuel sufficiently real bad at traveling at or below 50 mph. I’m afraid it will stall and get us t- boned but the mechanics say nothing wrong I disagree there is something wrong. I know another person who had the same problem and he got rid of the car, I can’t afford to do that, please do something to get a recall or something before we’re seriously injured or worse.this started about a year ago and getting worse.

ENGINE

The intermediate shaft has gone bad on my 5 year old car. Noticed it on 12/11/25 after owning for 1 year. I’m slowing losing oil which then can cause my engine to go out. I have read many things stating other peoples frustration with this $3.59 part going bad in the 2021 ford explorers but to get it fixed you have to drop the entire engine resulting in it costing $1,800. I think ford should be responsible for this and aware to make a better part.

VISIBILITY

The contact owns a 2021 Ford Explorer. The contact stated that the front windshield wipers were inoperable. The contact associated the failure with NHTSA Campaign Number: 26V117000 (Visibility). The dealer was contacted and informed the contact that a remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000.

POWER TRAIN

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the transmission shifted hard. The failure had occurred on several occasions. The vehicle was taken to a dealer where it was diagnosed and determined that a software update was needed. The vehicle was repaired; however, the failure persisted. The contact stated that the parking brake engaged each time the vehicle was shifted into park, and the message "Stuck in Park" was displayed on the instrument panel while driving. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed the part was not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 72,000.

UNKNOWN OR OTHER

I previously reported my rear view camera not working despite ford having many recalls for that problem. Now my shade for my sunroof when opened drops into my car & blocks my view from my rear view mirror. So now I have no camera view or physical view of what's behind me. I also have the same peeling metal on my buttons on my driver's door. The same one that was recalled on 2020 model. I cut my arm on it yesterday

WHEELS

All 4 tire TPMS sensor have failed. 2 at 67,057 on ~ 2/20/26, 2 at 71,024 miles on ~6/10/26. Car is a 2021. Sensors should not have failed within 5 years of owing the car. I have a 2012 Ford F50m only 1 has failed in over 14 years. Asking consideration for a recall to cover costs.